Frequently Asked questions
Q: How soon can I expect to receive my order?
A: All of our designs are made by hand so the time it takes to create your items varies. For details, see individual items. If you’re in a rush for the item that you’ve fallen in love with, reach out and ask if it is made to order or already in stock!
Q: I saw an item I must have but I want it in different colors, can you do that?
A: Usually we absolutely can! If the design you want doesn't have customization options already available, give us a shout. We'll see what we can do.
Q: Returns and Exchanges?
A: We don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order or if it arrives damaged.
Q: How do I care for my item?
A: All designs (unless stated in the listing) are considered durable to moderate outdoor exposure. All of our designs are sealed for protection. If you're going to have your creation outside we recommend placing in an area with a slight over hang. If your item is meant to be placed in direct sunlight and exposure to the elements we have used a sealer especially for that. Please note, any item exposed to direct sunlight for an extended period some fading over time is to be expected.
Q: Do you ship?
A: We ship world wide. Shipping costs vary. Please reach out for specific costs to ship your item.
Anything else you want to know that isn't covered here, reach out. We're more than happy to answer any question you many have.